Learn about hotel resort management and hospitality management.
- Start studying any time; study from anywhere and at your own pace
- Highly qualified and experienced tutors
- Make a career move - get a job, improve your prospects for advancement, start a business.
The most successful hotel managers have training, experience, networking (industry connections), communication and I.T. skills, personality, creativity, problem solving skills, awareness, attitude and more.
This course is different because it aims to nurture all of these things.
There are 9 lessons in this course:
- Introduction: Scope and Nature of Hotel Management
- The Hotel Industry, The Scope of the Industry, The Firm in the Hotel and Catering Industry, Hotel Management, Planning, Policy
- Organisation of the Hotel Workplace
- Organisation, The Nature and Purpose of Organisation, The Mechanistic View of Organisation, The Human Relations View of Organisation, The Systems Approach to Organisation, Organisation Structure, The Informal Structure, Hotel Organisation
- Staff Management in Hotels
- Work Charts, Communication and Coordination, Staff Management, Monitoring Workloads and Work Procedures, Authority/Chain of Command, Career Structure.
- Control Systems
- Sources and Storage of Information, Creating and Maintaining Information, Creating and Maintaining Control Systems, Types of Control, Production Control, Quality Control, Sales Control, Labour Utilisation Control, Materials Control, Maintenance Control, Financial Control, Setting Standards and Corrective Action, Work Study, Organisation and Methods
- Front Desk Management (Reception)
- The Functions of the Front Office, Customer Service, Dealing with Grievances & Complaints, Understanding Communication, Conversation Development, Using the Telephone, Business Letters, Promotions and Customer Relations, Client Interpersonal Skills, Self Esteem & Reinforcement, etc.
- Servicing Rooms and General Cleaning
- Service Equipment, Direct Purchase of Hire of Equipment, Linen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibres, Linen Room Organisation.
- Building and Facility Maintenance
- Daily, Periodic and Planned Preventative Maintenance, Frequent Maintenance Problems, Safety, Furniture, Fittings, Managing Maintenance, Building Maintenance, Toilets and Locker Rooms.
- Activities Management
- Tour desk, gymnasium, events (eg. Weddings, balls etc), In house Services, Recreation Facilities, Guest Information Services, Swimming Pools, Spa & Sauna Facilities, Activities Management, Tourism.
- Food Service
- Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc), Kitchen Design & Equipment, Service Facilities, Food Service Management, Food Purchasing, Dealing with Complaints.
Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.
- Understand the range of hotels in operation and their management policies
- Understand management structures and the way in which the workplace is organised.
- Otganise a team of professional staff together to ensure quality delivery of these services requires a tremendous amount of skill and organisation.
- Gain an understanding of the complexity of hotel management consider the following areas of management:
- Discuss the importance of maintaining an overall system of control within a hotel
- Develop knowledge of the complexities and management issues relating to front desk operations.
- Develop knowledge of equipment and understanding of linen available
- Implement facilities management systems
- Manage an activities service
- Describe a range of food services offered in the hotel industry
Please request your free course information pack today.
If you are an Australian citizen you may be eligible to receive financial support,
meaning you can defer payment of your course fees. Additionally, if you are an
Australian resident you may also be eligible to
receive Abstudy/Austudy or Youth Allowance.
We live in a society where the pressures of daily living are high with financial
expenses, personal and work commitments, and mortgage and rental obligations.
Then there are the unexpected life challenges that also get thrown our way.
With this in mind the thought of taking on study can be daunting for most people.
Here at Learning Cloud we understand that life doesn’t run in a straight line it
has many ups and downs.
As an enrolled student at Learning Cloud, you are entitled to access a variety of
non-academic support services from the Student Services Unit. These supports are
designed to walk beside you throughout your studies they will assist you in life’s
ups and downs to provide you the best opportunity to successfully complete your
STUDENT SERVICES PROGRAMS INCLUDE:
- Careers Counselling Service
- General Counselling Service
- Disability Liaison Service
- Retention & Engagement Service
- Student Activities
- Disabled Australian Apprentice Wage Subsidy (DAAWS)
- E Counselling
- Parent support
- Reasonable Adjustment Plan (RAP)
Call our student support today on 1300 650 569 or Email Faculty
Get more information
Want more information about financial and student support? Fill out the enquiry
form to the right and a study consultant will contact you with the details
How will this course advance my career?
Learning Cloud programs have been developed in response to industry demand
and are specifically designed to equip graduates with work-ready skills.
Each participant will be trained and assessed in theory and in practical tasks
and Real-world exercises are used throughout the program.
Studies prove, time and again, that college-educated workers earn more than those
with only a high school qualification. College graduates often enjoy additional
benefits, including greater job opportunities and promotions. Though the proof for
greater earning potential exists, some might wonder whether the cost of the
education warrants the overall expense in the long run.
College Graduate vs. Non-Graduate Earnings
The National Centre for Education Statistics (NCES) analyses employee earnings data
biennially, according to education level. Findings indicate that workers with a
qualification earn significantly more than those without. Since the mid-1980s,
education has played a large part in potential wages, with bachelor's degree holders
taking home an average of 66% more than those with only a high school diploma do.
While college-educated workers' wages have increased over the past two decades,
those with only a high school education have seen decreases in annual salaries in
the same time period (nces.ed.gov).
How else will I benefit from studying with Learning Cloud?
- Studying online or distance means you can study where you want
and at your own pace.
- Receive career-focused training with practical, hands-on learning.
- All course materials are provided and all digital platforms are
interactive, work on any device and designed to be fun.
- Recognition of Prior Learning or Skills Recognition may be available
for previous work experience, formal training or qualifications in this field.