Specialist Award in Tourism & Hospitality

The proficiency award is made up of three modules and a work place project

The three modules are:

Hotel management

This course has 9 lessons:

1. Introduction: Scope and Nature of Hotel Management

2. Organisation of the Hotel Workplace

3. Staff Management in Hotels

4. Control Systems

5. Front Desk Management (Reception)

6. Servicing Rooms & General Cleaning

7. Building & Facility Maintenance

8. Activities Management: tour desk, gymnasium, events (weddings, balls etc)

9. Food Service

Food and Beverage Management

This subject has 9 lessons:

1. Human Nutrition

2. Cooking

3. Kitchen & Food Management

4. Planning A Menu

5. Alcoholic Beverages

6. Tea, Coffee and Non-Alcoholic Beverages

7. Scope & Nature Of Catering Services

8. Personnel Management (waiting skills, staffing a restaurant, kitchen etc)

9. Management Of Catering Services

Ecotour Management

The course is divided into nine lessons as follows:

1. Nature and Scope of Ecotourism - Definition of ecotourism; negative ecotourism; principles of ecotourism.

2. Management Issues - Recreation and the environment; recreational impacts on the environment; ethical and legal concerns; code of practice for ecotourism operators; incorporating ecotourism principles into activities; interpretation; visitor guidelines; planning for minimal impact; quality control.

3. Industry Destinations - The ecotourism market; what do ecotourists want?; trends in international tourism; understanding the needs of the consumer; consumer expectations.

4. The Tour Desk/Office - Office procedures; providing information; employment prospects in ecotourism; bookings, business letters; telephone manner.

5. Accommodation Facilities - Types of accommodation facilities; layout of facilities.

6. Catering Facilities - Introduction to catering; accepted practice for service facilities; storing and preserving food.

7. Legal Considerations - National Parks; land use/planning restrictions; code of practice.

8. Safety- The safety strategy; hazards; first aid.

9. Planning an Ecotourism Activity - A special project where the student plans out an ecotourism activity including budget, accommodation, licenses, meals and the destination.

For more information on this course, please request your free course information pack.