Passenger Service Agent Course


Passenger Service Agent Course

Passenger Service Agent
 
Course Code DSPSAD
Qualification Advanced Certificate
Payment Options Upfront & Payment Plans
Delivery Online & Correspondence
Duration 80 Hours

 
Course Information

The modules on the Passenger Service Agent course contain information on what you will be typically expected to learn on joining an airline or ground handling agency for the position of Passenger Service Agent.

By completing this course, you will not only have an advantage when you start your initial training, but you will also greatly improve your chances of being employed as a Passenger Service Agent. The Passenger Service Agent course has actually been created with our partners such as Emirates. Many students who have completed our course say the confidence gained through completing the course was invaluable when in an interview situation.

The Passenger Service Agent course lets you gain a deeper knowledge of the role of Passenger Service Agent and it will also be much easier for you to complete the employers’ full training programme once you are employed. You can study for the online Passenger Service Agent course at your own pace, online, in the comfort of your own home.

Lesson Structure

Module 1: The Aviation Industry

Module 2: Types Of Airlines

Module 3: Regulatory Authority

Module 4: Geography

Module 5: Airport Codes

Module 6: Time & Time Zones

Module 7: Aviation Terminology

Module 8: Aircraft Familiarization

Module 9: Theory Of Flight

Module 10: Airport & Ground Procedures

Module 11: Airport Flight Handling Agencies

Module 12: Customer Service

Module 13: Ticketing

Module 14: Passports & Visas

Module 15: Foreign Currency

Module 16: Baggage

Module 17: Airport Security & Emergency

Module 18: Ramp Safety

Assignments:

At the end of each module there is a self-assessment test designed to ensure that you have fully understood the module content. Your results are calculated and recorded as you move through the course. Your overall score is printed onto your final pass certificate which is awarded to you at the end of the course.

Finance options

If you are an Australian citizen you may be eligible to receive financial support, meaning you can defer payment of your course fees. Additionally, if you are an Australian resident you may also be eligible to receive Abstudy/Austudy or Youth Allowance.

Student support

We live in a society where the pressures of daily living are high with financial expenses, personal and work commitments, and mortgage and rental obligations. Then there are the unexpected life challenges that also get thrown our way. With this in mind the thought of taking on study can be daunting for most people. Here at Learning Cloud we understand that life doesn’t run in a straight line it has many ups and downs.

As an enrolled student at Learning Cloud, you are entitled to access a variety of non-academic support services from the Student Services Unit. These supports are designed to walk beside you throughout your studies they will assist you in life’s ups and downs to provide you the best opportunity to successfully complete your chosen course.

STUDENT SERVICES PROGRAMS INCLUDE:

  • Careers Counselling Service
  • General Counselling Service
  • Disability Liaison Service
  • Retention & Engagement Service
  • Student Activities
  • Accommodation
  • Disabled Australian Apprentice Wage Subsidy (DAAWS)
  • E Counselling
  • Your-Tutor
  • Parent support
  • Reasonable Adjustment Plan (RAP)

Call our student support today on 1300 650 569 or Email Faculty

Get more information

Want more information about financial and student support? Fill out the enquiry form to the right and a study consultant will contact you with the details you need.

How will this course advance my career?

Learning Cloud programs have been developed in response to industry demand and are specifically designed to equip graduates with work-ready skills. Each participant will be trained and assessed in theory and in practical tasks and Real-world exercises are used throughout the program.

Studies prove, time and again, that college-educated workers earn more than those with only a high school qualification. College graduates often enjoy additional benefits, including greater job opportunities and promotions. Though the proof for greater earning potential exists, some might wonder whether the cost of the education warrants the overall expense in the long run.

College Graduate vs. Non-Graduate Earnings

The National Centre for Education Statistics (NCES) analyses employee earnings data biennially, according to education level. Findings indicate that workers with a qualification earn significantly more than those without. Since the mid-1980s, education has played a large part in potential wages, with bachelor's degree holders taking home an average of 66% more than those with only a high school diploma do. While college-educated workers' wages have increased over the past two decades, those with only a high school education have seen decreases in annual salaries in the same time period (nces.ed.gov).

How else will I benefit from studying with Learning Cloud?

  • Studying online or distance means you can study where you want and at your own pace.
  • Receive career-focused training with practical, hands-on learning.
  • All course materials are provided and all digital platforms are interactive, work on any device and designed to be fun.
  • Recognition of Prior Learning or Skills Recognition may be available for previous work experience, formal training or qualifications in this field.

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