6938a6c5-4039-4b8d-491b-3e6c0ff95700

Customer Service Training - Managing Customer Service

Online Customer Service Management Course

Course Code
VEL135
Payment Options
Upfront & Payment Plans
Delivery
Online & Correspondence
Duration
25 Hours

Customer Service Training - Managing Customer Service

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.

  • Identify ways to establish links between excellence in customer service and your business practices and policies.
  • Develop the skills and practices that are essential elements of a customer service-focused manager.
  • Recognize what employees are looking for to be truly engaged.
  • Recognize who the customers are and what they are looking for. 
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.
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