Learning Cloud is a subsidiary of Learning Cloud Pty Limited.
We recognise the importance of protecting personal information. We do not collect sensitive information as defined under the Privacy Act such as racial or ethnicity information, political opinions or associations, criminal records or health information.
In collecting and handling personal information, we are bound by the Privacy Act 1988 (Cth), including the National Privacy Principles, and applicable privacy regulations.
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's website.
We may collect the following personal information:
We may use your personal information to:
We may also use your personal information to:
We may disclose your personal information to:
We strive to ensure the security, integrity and privacy of personal information submitted to our Websites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure. However, we will endeavour to take reasonable steps to protect the personal information you may transmit to us from our online products and services or otherwise collected by us. Once we do receive your transmission, we will also use reasonable endeavours to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we are not responsible for events arising from unauthorised access to your personal information.
Personal information submitted by Learning Cloud's customers and visitors to our Websites may be held on servers located in Australia or in the data centres of Learning Cloud's outsourced data processors with data centres in Australia, the United States of America, Europe and Asia. The purposes of transfer of data outside of Australia are the secure storage, back-up and retrieval of data. Learning Cloud has implemented policies and procedures to safeguard the secure storage and processing of data intra-group, has verified the security arrangements of its outsourced data processors and has implemented contractual arrangements intra-group and with its outsourced data processors in accordance with Privacy Act 1988(Cth). When you provide us with your personal information you give us your consent to the transfer of personal information outside of Australia for the purposes described above.
We will endeavour to take all reasonable steps to keep accurate and up to date any information which we hold about you. If, at any time, you discover that information held about you is incorrect, you can contact us to have the information corrected.
You can also gain access to the personal information we hold about you, subject to certain exceptions provided for by law. To request access to your personal information, please contact us.
'Cookies' are text files containing small amounts of information which are downloaded to your computer when you visit a website. Cookies are then sent back to the originating web domain on your subsequent visits to that website.
Cookies are industry standard and are used by most websites, including our Websites and are useful because they allow:
Important: Please read before you commence your course. This will explain your rights and our cancellation/Returns Policy. Please do not ignore!
In consideration of the agreements made herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, each party shall agree as follows:
For the purposes of these terms:
Headings; Number and Gender. The headings of sections and paragraphs are inserted for convenience only and shall not be deemed to constitute part of this agreement or to affect the construction thereof. The use in this agreement of singular, plural, masculine, feminine and neuter pronouns shall include the others as the context may require.
'We' and 'us' means Learning Cloud who will provide the services to you.
'You' means the student receiving the services.
'Course' means a distance learning course or course designed and developed by us including all revisions and updates to such course as we may make from time to time.
'Course Materials' means the physical materials relating to any one course, together with all revisions and updates made by us from time to time, which may be in any format and which are required by the student to complete the course.
We affirm that the course materials will meet a satisfactory level of quality however; we do not affirm that they will be error free.
You will be responsible for inspecting the course materials as soon as is reasonably possible following delivery. Furthermore, you will be responsible for informing us about any oversight within 7 days of delivery at the requested delivery address.
We retain the sole discretion concerning whether a course may be transferred from you to a third party (Another student). Any such request must be made to us in writing at our head office. We will treat all justifiable requests as compassionately as possible.
If we agree to allow you to transfer to another course the total fees paid towards the discontinued course will be offset against the cost of the new course. However we will require that if the new course is more expensive than the discontinued course, the balance should be paid in full and there will be a standard $50 transfer fee.
We are unable to transfer any student to a different course once your course has expired.
We warrant that we will carry out the service to you with a reasonable level of care and skill.
If you require any changes to these terms, please request such changes in writing to the address above.
Any liability under any agreement between you and us shall be limited to any sums paid by you to us.
As far as permitted by law, we shall not be liable to any person for losses or damages that were not reasonably foreseeable and that were not caused by any breach on our part.
We shall not be liable to any person for any direct or indirect loss or damage as a result from your course enrolment. Any liability that does arise will be limited to the course fee paid.
None of the conditions or provisions of this Agreement shall be held to have been waived by either party, except by an instrument in writing signed by a duly authorised officer or representative of each party. The waiver by either party of any right hereunder or the failure to enforce at any time any of the provisions of this Agreement, or any rights with respect thereto, shall not be deemed to be a waiver of any other rights hereunder or any breach or failure of performance of the other party.
All outstanding debts to us must be made before we will issue you with a certificate of completion.
We reserve the right to refuse enrolment on any of the courses we offer.
If you are using a student agreement and paying for the course by instalments, you agree to pay the instalments promptly on the dates specified in the agreement irrespective of the speed at which you are studying.
All copyright and other intellectual property rights relating to the course materials are either owned by or licensed to us. Copying, adaptation or any other use of all or any part of it without our express permission is strictly prohibited.
If at our discretion we afford you any relaxation of these terms, this shall in no way affect our rights under these terms and conditions.
This Agreement shall be interpreted in all respects in accordance with the law of NSW. The parties hereby submit to the exclusive jurisdiction of the NSW courts for the determination of any question or dispute arising in connection with this Agreement.
If the whole or any part of any clause(s) of this Agreement is or becomes invalid for any reason, that invalidity shall not affect the validity of any other provision.
You are required to notify us in writing of any changes to your postal address or personal details.
According to the Distance Selling Regulations 2000, you have a cooling off period of 7 days (5 working days) from receipt of goods at the requested delivery or email address.
This period allows an unconditional right to cancel. You will be required to make such a request in writing to us at our head office or via email to email@example.com
Materials issued via post are to be returned at students cost via a traceable method in a satisfactory and unused condition. We are unable to accept any returns for courses containing software once the software has been loaded onto your PC. If a student accesses more than 25% of their online course material this will be deemed as satisfactory for your needs and any requests for cancellation will be declined.
Learning Cloud is not responsible for any changes in your personal circumstances. We will not be held liable for any unforeseen changes in your circumstances once you have enrolled and course materials have been accepted at the requested address. In these circumstances an extension may be offered allowing additional time for completion. Any requests to cancel on these grounds will be declined.
It is the student's responsibility to arrange access to the working environment if required. We advise students to arrange this prior to enrolment. Learning Cloud does not arrange placements for students. Any agreement for placement is between the student and employer. Please ensure you are able to access your placement for the duration of your course. Learning Cloud is not responsible if your offer of placement is withdrawn.
We advise students to check that any qualification attached to any of courses meets their needs prior to enrolment. "Recognised qualifications" are listed on the Training.gov.au website and carry full accreditation. These are suitable for employment and further education. We make no claims that your qualification will be recognised by an individual employer. We would advise you to check with any potential employer of their requirements.
We are committed to protecting your privacy and keeping your personal information secure. We will not disclose your details to any person, unless you have given your consent or we are compelled to do so by law or in response to a valid, legally compliant request by any law enforcement agency or government authority.
Please note: We are unable to correspond with any third party regarding your course, course progression, certification or payments. Any information/correspondence required must be requested by the registered student or parent if student is less than 18 years of age.