Passenger Service Agent Course

The modules on the Passenger Service Agent course contain information on what you will be typically expected to learn on joining an airline or ground handling agency for the position of Passenger Service Agent.

By completing this course, you will not only have an advantage when you start your initial training, but you will also greatly improve your chances of being employed as a Passenger Service Agent. The Passenger Service Agent course has actually been created with our partners such as Emirates. Many students who have completed our course say the confidence gained through completing the course was invaluable when in an interview situation.

The Passenger Service Agent course lets you gain a deeper knowledge of the role of Passenger Service Agent and it will also be much easier for you to complete the employers’ full training programme once you are employed. You can study for the online Passenger Service Agent course at your own pace, online, in the comfort of your own home.

Lesson Structure

Module 1: The Aviation Industry

Module 2: Types Of Airlines

Module 3: Regulatory Authority

Module 4: Geography

Module 5: Airport Codes

Module 6: Time & Time Zones

Module 7: Aviation Terminology

Module 8: Aircraft Familiarization

Module 9: Theory Of Flight

Module 10: Airport & Ground Procedures

Module 11: Airport Flight Handling Agencies

Module 12: Customer Service

Module 13: Ticketing

Module 14: Passports & Visas

Module 15: Foreign Currency

Module 16: Baggage

Module 17: Airport Security & Emergency

Module 18: Ramp Safety

Assignments:

At the end of each module there is a self-assessment test designed to ensure that you have fully understood the module content. Your results are calculated and recorded as you move through the course. Your overall score is printed onto your final pass certificate which is awarded to you at the end of the course.